Breaking-up is hard to do, but not as hard as staying in a relationship that is no longer serving you. If you’re a Business Administrator on the fence about ending things with your local government’s current management software provider, this piece may give you just the push you need to leave them once and for all.
3 Reasons to Break-Up with Your Current Local Government Software Provider
- Not all of Your Needs are Being Met
The Clerks’ Office processes permits and licenses. Code Enforcement resolves resident issues. Each government department plays a different, but equally important, role in your district’s day-to-day. If your current management platform only supports one department, something is lacking.
Sometimes, you don’t realize how dysfunctional a relationship is until you see a functional one. What if we told you a single platform can automate and streamline tasks and communication across all departments? No secrets. No misunderstandings.
- They Won’t Answer Your Calls
In any relationship, you want to feel as if your partner would drop everything to help you if you reached-out for support. If your software provider takes 4 to 5 business days to respond to an email or employs a robot to take your call, you are settling for a one-sided dynamic.
A human voice and/or a timely email is not too much to ask for. You deserve an Account Manager who tailors support to your unique needs and makes time to answer any questions that arise in a prompt and thorough fashion.
- Moving On is Easier than You Think!
Though you acknowledge your relationship with your current provider is less than ideal, you’ve already spent thousands of dollars and countless hours of training trying to make things work. You can’t just back out now! To that, we say, don’t stand by a mistake just because you spent a long time making it.
Look, we understand that you have given your current relationship your all, but it doesn’t have to be this way. Partnering with a government management software provider can and should be an enjoyable experience that requires minimal work on your part. A user-friendly interface and in-depth training process make adoption a breeze. When you realize the long-term benefits, you’ll wish you had made the jump to this type of provider sooner.
There’s a reason you’re reading this blog post. You’re dissatisfied with your current local government software provider and weighing the pros and cons of making the switch to a comprehensive platform. A few months from now, when your employees have more time, your administration has more room in the budget and you have peace of mind that things are running smoothly and efficiently, you’ll forget what you ever saw in your current provider.