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Jessie Kwak

Recent Posts

How Cities Are Leveraging Data To Reduce Property Vacancy

by Jessie Kwak on February 10, 2016

In Baltimore, a group of 27 city-owned properties on the west side of downtown, known as the Superblock have stood vacant for years in the midst of litigation and delay. The properties occupy a prime location close to downtown, the University of Maryland (Baltimore) and the city’s arts district – yet problems with developers have left the nearly ... READ MORE+

The Best Automated Workflows for Government: A Cheat Sheet

by Jessie Kwak on December 04, 2015

Think about the paper processes your office uses everyday. Applications need filing, databases need updated, and notification mailings need to be sent out regularly. Each of these processes can be reduced to a series of steps – and with workflow automation software, many of these steps can be completely automated to save you significant. READ MORE+

5 Ways GIS Helps Cities Make Smarter Decisions

by Jessie Kwak on November 11, 2015

Municipalities have no shortage of information to deal with on a daily basis. For many cities, that data is fragmented. Assessor data and Code Enforcement data may be stored on separate servers, with the same property’s information being updated independently from one department to another. Some crucial historical information may still be in hard ... READ MORE+

How To Tell Your Story With GIS [Infographic]

by Jessie Kwak on October 29, 2015

Anecdotes and data are two of the most powerful tools in the government storyteller’s kit. Highlighting the story of a young mother whose commute will be made safer through infrastructure improvements is an effective way of explaining why the improvements are needed, and using traffic data to show just how important they’ll be helps solidify that ... READ MORE+

5 Ways Governments can Save Money Moving To the Cloud

by Jessie Kwak on October 13, 2015

In a 2014 survey, the National Association of State Chief Information Officers found that the number of state governments making the jump to using cloud services had increased sharply over the year before, and that the percentage of states who were holding off making a decision – or who had already rejected cloud services – had both dropped ... READ MORE+

6 Ways Governments Can Use Twitter To Engage Constituents

by Jessie Kwak on October 07, 2015

The mayor of the Spanish town of Jun would tell you that Twitter has eliminated the need for bureaucracy. Every employee is on the social media platform, from the mayor to the streetsweeper, as are many of the town’s 3,500 residents. This has allowed them to manage many of the day-to-day tasks of governing, and engage on an incredibly personalized ... READ MORE+

Your Guide To A Paperless Government: Tools and Terms

by Jessie Kwak on September 29, 2015

For governments, going paperless is more than just scanning boxes of documents in order to recreate your organization’s physical file cabinet in a digital space. A whole host of tools are available to help your organization go paperless. READ MORE+

10 Reasons Why Your Government Should Go Paperless

by Jessie Kwak on September 15, 2015

Over the last ten years the world has rapidly evolved. Digital applications are replacing paper-based processes, freeing up the time and resources needed to file, organize, and manage paper documents. READ MORE+

How GIS Can Close the Citizen Engagement Feedback Loop

by Jessie Kwak on September 08, 2015

A good citizen engagement feedback loop needs to be productive and bi-directional, rather than just being a channel for people to complain, or a way for government to push out information. It needs to facilitate reciprocal responses. First, government needs to hear from its citizens in order to know its services are meeting needs. Second, citizens ... READ MORE+

5 Best Practices For E-Government and E-Commerce Services

by Jessie Kwak on August 26, 2015

Today’s consumers are accustomed to buying things online quickly and easily. Corporations spend millions of dollars on research and testing to optimize their sites because they understand that every millisecond of lag time is potential lost revenue. Slow load times and poor user experience will cause consumers to walk away from a site, or abandon ... READ MORE+