In an offline world completing routine tasks and processes, like granting a license or permit can require the input or approval from multiple stakeholders. Often times communication bottlenecks prevent the timely task completion. The workflow or task-related process may be inefficient. Over time, processes have been accepted because “it is what it is”. Old habits die hard because optimizing processes is an onerous process.
With GovPilot’s workflow automation engine, your government can streamline time-consuming tasks and communication. Workflow rules are completely customizable and can be easily configured through a drag and drop interface. They will help your government optimize its business processes, enhance communication and improve transparency while minimizing IT support.
Workflows can be designed and deployed without any coding skills or technical knowledge. With its top-down structure, users can modify and change hierarchical rules without having to reconfigure the whole workflow. Administrative users can map, build and deploy an entire department-level business process in minutes. They can easily modify and optimize rules and workflows with a click of a button from one centralized dashboard.
Communication and process bottlenecks hamper timely task completion. Workflows centralize and automate communication and task assignment, providing accountability that will improve employee performance. They provide organizational visibility while speeding up the delivery of permits and licenses. For example, a user can quickly identify missing approvals or required documents that can prevent the completion of an application.
Workflows enable users to define and set activities and events that can occur once or in regular intervals. These activities, such as sending an email or adding tasks or cases to a work queue, can be triggered based on a schedule or when a specified event occurs. Events are configured using flexible conditions based on a specific user’s activity or data changes. This means that rules are so dynamic that workflows can complete most tasks, regardless of complexity. While Workflows run autonomously, they are capable performing numerous tasks at once.