Case Study: Local Government Zoning Permit Software in Sea Girt, NJ

Solution

Sea Girt automated its zoning permit application and issuance process with GovPilot to cut steps and save time. Paper applications have been replaced with GovPilot’s digital form. Residents can apply for a zoning permit at any hour, from any device, through the form on Sea Girt’s official website. Submitted forms are neat, complete and free from errors. They wind their way through an automated workflow that pushes news of status updates to employees and applicants alike, greatly reducing the length and frequency of phone calls.

Results

80%

Faster entry into system (5 mins to 1 min)

75%

Drop in time spent on phone calls (Reduced from 7.5 mins to 2 mins)

66%

Drop in time spent communicating with requestors/other departments (7.5 mins to 2 mins)

100%

Drop in illegible/incomplete forms (Used to be common occurrence)