Excel Spreadsheets and manual paper
Tabernacle relied on an ad-hoc process consisting of paper records and Excel spreadsheets to manually record, track, and report on the city’s new business registrations and certifications.
Tabernacle's inefficient process relied on paper forms which were mailed to, faxed, or dropped off at the city’s offices by constituents seeking to open a new business. Often times these forms were filled out by hand illegibly or were incomplete, requiring employees to contact the constituent to rectify. Employees then had to collect, and manually enter information contained in the forms into an Excel spreadsheet. The paper forms included applications and certifications that then had to be filed and stored.
GovPilot’s Business Registration module now makes acceptance and issuance seamless. The GovPilot digital application form sits on Tabernacle’s homepage and registrations cannot be submitted until all fields have been completed ensuring that all necessary information is sent to government employees. Automated alerts update applicants at key steps of processing, helping Tabernacle operate with greater transparency and organization. Files are automatically stored in the cloud for easy and instant access at any time.