Rutland, VT



System Replaced

Manual Paper and single-use software

GP Modules Deployed by City of Rutland

  • Bids and RFPs
  • Building Permits
  • Business Registration
  • CCO
  • Driveway, Curb,
  • Sidewalk, Apron Permit
  • Report-a-Concern
  • Water & Sewer
  • Allocation Permit
  • Zoning Permit

Certificate of Continued Occupancy and Report-a-Concern

With a population of 15,000, the City of Rutland - a picturesque municipality in Vermont’s Green Mountains, is part of a region that has traditionally been a vacation destination with peak activity during the winter and summer months. 

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For decades Rutland City relied on an unstructured, inefficient  paper process, followed by an inefficient single-use software process for Certificates of Occupancy (COO) Inspections and Permits. These processes required a significant amount of time consuming manual handwritten paperwork and data entry for the Building Department’s four staff members. The paper process, followed by the single-use software process, ultimately proved to be antiquated, and caused confusion due to permit numbers being assigned for both passed and failed inspections. In addition, the municipality did not collect application fees from applicants, thereby failing to collect revenue from the COO process, which at times can be time intensive and/or sensitive. 

Separate from the Certificate of Occupancy Permit challenges, the municipality recently passed a shopping cart ordinance, thereby requiring a way for constituents to efficiently report misplaced and abandoned shopping carts without the need to call city hall.


Rutland deployed GovPilot in December 2022 and officials have immediately seen value in the services provided. GovPilot helped the municipality implement a newly passed fee schedule (passed by the Board of Aldermen in August 2022) and online payment system for the revamped Certificate of Occupancy Permit process, which includes all changes of tenancy and real estate transactions. Though officials were at first concerned that applications would result in a reduction of Certificate of Occupancy Permit requests due to the newly implemented fee requirements, this apprehension has not borne out. Instead, the City of Rutland is more or less projected to conform with Certificate of Occupancy permitting numbers from previous years, and is on pace to collect between $40,000 and $45,000 in COO fees in 2023 - more than covering the cost of GovPilot and generating previously unrealized non-tax revenue for the budget.

Additionally, with GovPilot’s COO module in place, manual paper processes and administrative tasks have been eliminated, enabling staff to focus on other necessary Departmental tasks and serving the public. “Our Office Coordinator no longer has to fill out paper or digital forms for Inspectors, but rather, she just has to schedule it within the module - and with GovPilot’s integration with Google Calendars, it’s easy! With the new process in place, our Inspectors have more time to perform more inspections and other related tasks”, said Andrew Strniste, the City’s Planning & Zoning Administrator.

Separately, when Rutland passed a shopping cart ordinance towards the end of 2022, there was a fear among Staff that the new ordinance would result in an inundation of calls and be difficult to enforce. Instead GovPilot’s Report-a-Concern module and corresponding GovAlert app has enabled constituents to easily report abandoned carts, which can be aggregated as a heat map on the City’s GIS map. Now, concerned constituents have the ability to quickly report concerns to Staff. These submitted problems via Report-a-Concern are then mapped and routed to the correct department, processed, and resolved quickly. 

$40,000 in Revenue
By implementing a fee structure and online payments for COO permits, Rutland is anticipating netting at least $40,000 annually in previously unrealized income.
Formalized Process
GovPilot’s CCO module has brought structure and optimization to Rutland, which has translated into increased efficiency.
Eliminated Manual Work
With GovPilot, Staff no longer needs to manually enter data into a single-use software system.
Eliminated Paper
GovPilot has replaced inefficient paper processes saving staff hours of work.
Andrew Strniste

"GovPilot has brought our COO process structure, which was desperately needed.


Best of all, we anticipate generating a revenue of at least $40,000 in 2023 through the new COO process alone!”

Andrew Strniste
Planning & Zoning Administrator

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