Township of Union, NJ
Receiving approximately 1,000 open public records requests per year, Union’s clerks were “inundated with paper” and frustrated with the amount of time spent fulfilling these requests. Having had previous success with GovPilot’s Rental Registration and Dog License Modules, Union Township decided to apply GovPilot automation to streamline management of open public records requests.
Union Township deployed GovPilot’s Open Public Records Request Module. The process was simple. Union’s designated GovPilot Business Analyst documented the Township’s rules and customized the templated module to fulfill its needs. People requesting information are now directed to a digital form, which can be accessed through the municipal website. Requests cannot be submitted until all required fields are populated. Requests are now received electronically and routed to the appropriate departments with a time stamp. The GovPilot module forwards additional notifications to department heads as due dates approach. The Township has been able to save a tremendous amount of time by adopting GovPilot’s Open Public Records Request Module.