Named one of Money magazine's 50 best places to live in the United States, the Township of Union, New Jersey decided to upgrade its housing inspection workflow.
Before Union’s adoption of GovPilot, the Township’s Housing Department’s certificate of continued occupancy (CCO) inspection process was built upon handwritten violation logs and paper-based tracking.
A comparison of operations before and after Union Township implemented GovPilot’s CCO inspection module yields impressive results. Union’s housing inspectors now arrive on-site armed with a tablet. Mobile access to GovPilot’s cloud-based server allows them to enter violations directly from the field.
With GovPilot a custom automated workflow sends alerts regarding assignments, status updates and more to all stakeholders including employees, inspectors, and residents, replacing Union's inefficient system of employee generated email, physical mail, and phone outreach.
Eliminated status inquiry phone calls (Average number of calls dropped from two or more to zero per application)
"GovPilot makes scheduling, enforcement, the inspection process, issuance of forms and certificates and record keeping easier and ties all processes together for a complete and easily accessed record of Township properties."
