South Orange, NJ
South Orange, a township of nearly 17,000 residents in northern New Jersey, partnered with GovPilot to transition several manual paper processes to a unified, digital platform to enhance constituent experience and increase the government’s efficiency and productivity across a number of departments. Critically the township sought to digitize and streamline its inspection process.
South Orange employs eight inspectors who conduct 800 - 1,000 building and code enforcement inspections per month.
Prior to partnering with GovPilot, South Orange relied on paper processes for inspections which required that inspectors make notes on a paper clipboard in the field and spend two hours at the end of each day inputting written notes into a computer program containing individual records. This paper process meant that it often took days to complete and share the results of inspections with residents.
The eight person inspection team handles on average 12,000 inspections per year, and had done so using clip boards and paper forms - the information from which had to be manually entered into a laptop in their car, or back at the office on their desktop. With each inspection averaging 30-45 minutes, plus the added driving and data entry time, the inspection process in South Orange was inefficient, time consuming, and unsustainable.
Realizing the inefficiencies in the inspection processes, and acknowledging the frustration of staff and residents in terms of service accessibility, South Orange officials set out to digitize critical services and operations. The onset of COVID-19 further amplified the urgency for digital transformation in South Orange.
GovPilot partnered with South Orange and the township’s inspectors to replace the paper-based inspection process with GovInspect, GovPilot’s fully digital, cloud-based inspection application which enables inspections to be conducted end to end on a mobile device. In doing so, inspectors, staff, and constituents can access up to the minute results. The team of eight inspectors took to the app immediately. With intuitive features, the inspectors, several of which deemed themselves “computer illiterate”, were able to learn the app in just one day.