Sea Girt, NJ
Sea Girt officials receive more than 1,000 non-emergency citizen concerns, and conduct approximately 200 inspections annually.
Prior to partnering with GovPilot, Sea Girt relied on phone calls and emails for citizens to report concerns, and paper forms to conduct inspections. These manual processes were inefficient and often led to delayed services. Citizen concern submissions were often lost, or not addressed or fixed. Residents could not see the status of their submissions, a lack of transparency which caused frustration among citizens.
The two person inspection team handles at least 200 inspections per year, and had done so using clip boards and paper forms - the information from which had to be manually entered into a laptop in their car, or back at the office on their desktop. With each inspection averaging 30-45 minutes, plus the added driving and data entry time, the inspection process in Sea Girt was inefficient and time consuming.
Realizing the inefficiencies in the Report-a-Concern and inspection processes, and acknowledging the frustration of staff and residents, Sea Girt’s Zone and Code Enforcement Official, set a goal to go paperless by the summer of 2020. The onset of COVID-19 further amplified the urgency for digital transformation.
GovPilot partnered with Sea Girt to provide GovAlert - a report-a-concern feature available on Sea Girt’s website and via a mobile phone app.
Additionally, GovPilot worked with Sea Girt’s inspectors to replace the paper-based inspection process with GovInspect, GovPilot’s fully digital, cloud-based inspection application which enables inspections to be conducted end to end on a mobile device. Use of GovInspect has saved the Code Enforcement department 30-45 minutes per inspection, significantly increasing the office’s efficiency and productivity.