Case Study: Manorhaven, NY

Solution

The Manorhaven Clerk Department adopted GovPilot to digitize their FOIA request, processing, delivery, and filing processes.

"Manorhaven receives around 700 FOIA requests a year, and we have seen a major transition of residents submitting through the GovPilot platform rather than coming into the office with paper submissions." Said, Deputy Clerk, Alex Kovacevic.

With GovPilot, Manorhaven employees can quickly track, process and file all incoming FOIA requests, and do so while limiting resident foot traffic to the office.

Results

50% Reduction

Since implementing GovPilot, Manorhaven has seen 50% less paper-based FOIA requests.

Foot Traffic Halved

Since adopting GovPilot, foot traffic to the municipal building has been halved, and expected to decrease further.

Business Continuity

FOIAs were able to be submitted and processed with GovPilot while the municipal building was closed to residents during COVID.

Hours to Minutes

By replacing manual paper processes with GovPilot's digitization, staff can track and report on FOIAs in a matter of minutes - not hours.

Customer

Population

System Replaced

GP Modules Deployed by Manorhaven

FREEDOM OF INFORMATION ACT REQUESTS

Challenge

Solution

"GovPilot's cloud-based system is a business continuity tool which has allowed FOIA requests to continue with ease, and has reduced foot traffic within the Village offices."