Case Study - Jackson Township - Digital Transformation

Customer

Jackson Township, NJ

Population

55,000

System Replaced

Paper and single-use server-based software

GP Modules Deployed by Jackson Township

Alarm Registration
Certificate of Continued Occupancy (CCO)
Clothing Bin Donation
Construction Permit
Contract Management
Disabled Veteran Tax
Dog License
Dumpster Permit
Employment Application
GIS Map
Hawker License
Judicial Open Records Request
Kennel, Pet Shop, Animal Shelter License
Landlord Registration
Marriage License
No Knock Permit
Open Records Request (OPRA/FOIA)
Peddlers License
Receipt and Expense Tracking
Report-a-Concern
Resident and Non-Resident Parking Permit
Senior Citizen Tax Deduction
Solicitor License
Street Opening
Taxi/Auxiliary/
Rideshare License
Trailer Park Permit
Tree Removal Permit
Vacant Property Registration
Vehicle Maintenance
Vital Records Request
Zoning Permit

Solution

After accessing GovPilot’s ten free modules made available during the COVID-19 pandemic, Jackson’s forward-thinking officials decided to proceed with GovPilot’s full suite of cloud-based modules.

Over the course of six weeks, GovPilot rapidly onboarded thirty critical modules including a public facing GIS map with custom data layers and a digital Report-a-Concern feature, Public Open Records Requests, No-knock Permitting, and Receipting and Expense Tracking which among other things will be utilized by Jackson to track COVID-19 related expenditures for FEMA reimbursement.

The Clerk’s team was enthusiastic during on-boarding and took advantage of GovPilot’s Best Government Practice templates across their new modules. Jackson’s clerks now have a clear understanding of their workflows and access to seamless real-time reporting.

Results

Remote Work

Implementation of cloud-based digital forms enabled the Clerk’s department to operate remotely while continuing to provide services to residents.

40 Hours per Month

Digitized forms and processes save the five employee Clerk Department a week’s worth of time every month, to spend on other critical tasks.

One Day

Time clerks reported it took to learn and feel comfortable using GovPilot.

6 Weeks, 30 Modules

In just six weeks, GovPilot was able to work with Jackson staff to onboard, and deploy thirty modules across departments, critical to city operations and constituent services.

"GovPilot saves us a tremendous amount of time. I’ve been telling the council what a terrific investment it was. We’ve been able to continue providing services to residents despite having to work remotely. I can even work from my phone!"

Janice Kristy

Township Clerk & Registrar