CCO Inspection Software Case Study - Union Township, NJ

Solution

A comparison of operations before and after Union Township implemented GovPilot’s CCO inspection module yields impressive results. Union’s housing inspectors now go on-site armed with a tablet. Mobile access to GovPilot’s cloud-based server allows them to enter violations directly from the field. Speaking of mobility, a custom automated workflow carries alerts regarding assignments, status updates and more to everyone who needs to know.

Union Township transitioned from communicating status updates to applicants through a combination of email, regular mail and phone to utilizing GovPilot automation

Results

75%

Drop in time spent communicating with requestors/other departments (20% of day to 5%)

100%

Eliminated status inquiry phone calls (Avg number of calls dropped from two or more to none per application)

No Walk-Ins

Walk-ins to drop off check payment transitioned to online payment processing.

On the Spot

Applicants receive certificate on the spot (Used to take 2 days, on avg)