Eastampton Township, NJ
Eastampton Township relied on paper-based application, inspection, and record-keeping to administer the township's CCO process. As the town grew, the inefficient process led to redundant communication with residents, excessive phone calls and walk-ins, lost paperwork, an expansive filing system in the basement of the municipal building, a decrease in employee productivity, and frustrated constituents.
Officials from Eastampton engaged GovPilot to provide a digital process. Now, residents and local real estate agents can request records and apply for CCO, directly through a digital form accessed via the town’s website. Automated status emails keep applicants informed through every step of the process, and employees can search records instantly. Today, the township's inspector uses a tablet to inspect properties, eliminating cumbersome paperwork and the need to travel back and forth to the municipal building for filing.