Case Study: Atlantic City's Digital Transformation with GovPilot

Customer

Atlantic City, NJ

Population

37,800

System Replaced

Manual Paper and single-use software

GP Modules Deployed by Atlantic City

Abandoned Property
Annual Rooming/Board House
Bids & RFPs
Boardwalk Vehicle
Business Registration
Cannabis Business Support
Certificate of Continued Occupancy (CCO)
Code Enforcement
Contract Management
Construction Permitting
Curb Sidewalk Apron
Dog License
Food Vendor License
IT Ticketing
Marriage License
Open Records Requests (OPRA)
Parking Permitting
Pet License
Rental Applications
Report-a-Concern
Residential Parking Permit
Seasonal Rentals
Temporary Open Container
Tort Claim
Vehicle maintenance
Vital Records
Work Orders
Zoning Permit

Challenge

A key recommendation of the State of New Jersey’s 2018 transition report for returning Atlantic City to self-governance, was for the city to invest in software to manage and share data about services and analyze results. The Atlantic City Implementation plan drafted by the state’s Department of Community Affairs, detailed that, “such software should result in faster delivery of services provided to residents, greater transparency, faster data sharing between city departments and the public, and greater confidence in city government by residents and the broader community.”

Results

Doubled Productivity

In the first week of GovPilot, the Vital Records team processed 65 requests. Double the weekly number prior to GovPilot.

48 Hours to 7 Minutes

Reporting, response times, and completion rates vastly improved from the previous email-based system.

Digital Payment

GovPilot enables applicants to pay fees digitally with their debit or credit card, allowing Atlantic City to generate revenue instantly and ensure proper accounting.

Eliminated Paper

Forms and applications are no longer submitted illegibly or incomplete, solving a problem that caused significant delays in service prior to GovPilot.

Customer

Population

System Replaced

GP Modules Deployed by Atlantic City

Digital Transformation

Challenge

Solution

“This initiative is a game-changer for city constituents on multiple levels. It makes city government more user-friendly, more convenient and more responsive to its residents.”