Property Maintenance & Report a Concern

Challenge

The Code Enforcement department’s role is to make sure that community issues are reported and resolved, but several elements of Sea Girt’s violation management process made this quite difficult. For starters, constituents would report concerns by placing a phone call or paying a visit to city hall. Inconvenient reporting options means that many code violations likely fell through the cracks. Those violations that were reported were resolved through a paper-based process in which inspection data was jotted in a notebook in the field and notices were typed, printed and mailed to offenders. Paper documents were sometimes misplaced, and Sea Girt employees regularly spent 15% of their day asking other departments for information and communicating status updates to complainants.

Solution

Sea Girt deployed GovPilot’s Code Enforcement module and never looked back. GovPilot’s digital Report a Concern form sits on Sea Girt’s official website and the GovAlert app sits on users’ smartphones, enabling constituents to alert employees to possible violations, and non-emergency concerns at their convenience. A custom, automated workflow streamlines the scheduling of inspections, the retrieval of data and the communication of status updates, empowering Sea Girt officials to “properly track and enforce a code violation” in half the time it used to take.