Borough of Union Beach, NJ
For years, Union Beach required dog owners to come to city hall and apply for a license. Those who couldn’t make the trip would complete the application at home and send it through the mail, along with proof of rabies vaccination and payment, to the Clerk’s department. This system resulted in Union Beach government employees receiving improperly completed/incomplete applications on a near “constant” basis. Once they called the applicant, clarified and approved the license applications, they’d handwrite and mail a response. Employees sought a dog licensing system that would save them time and cut “the line [of applicants] down the hall disrupting business.”
GovPilot’s Dog License module makes acceptance and issuance less, well, ruff. The GovPilot digital application form that sits on Union Beach’s homepage cannot be submitted unless all fields have been completed. Automated alerts update applicants at key steps of processing, helping Union Beach operate with greater transparency and organization.