Your Portal, Your Questions
Your complete toolkit for launching and supporting your community's new online permitting experience.
Your Launch Toolkit
Everything your town needs to tell residents about the portal, ready to post, print or send.
Social Media Promotion
Ready-to-post graphics and captions that tell residents they can now apply and track online.
Ask for the GraphicsPress Release Template
A ready-to-fill press release for your town. Add your services, contacts and launch date, then issue it.
Download the TemplateHow-to Video
A short video walking residents through signing in, applying and tracking an application.
Ask for the VideoResident Postcard
A ready-to-print postcard with step-by-step instructions for residents.
Ask for the PostcardOffice Flyer
A ready-to-print flyer with step-by-step instructions, ready to post in your office.
Ask for the FlyerFAQs
Answers to common questions from residents and municipal staff about using the portal.
Read the FAQs
Please hold any announcement until filing is on for your town, so residents can use the portal the day they hear about it.
Watch the Replay
The customer webinar on October 28, 2026 walks through the portal for town staff. The recording posts here after the session.
What the Webinar Covers
What the portal is, and who runs it
What your residents see, from sign-in to tracking
What changes for your office, which is almost nothing
The beta, and when filing turns on for your town
What to do next, and where to get help
Portal FAQs
Answers to common questions from residents and municipal staff about using the portal.
Where do residents go?
Give residents the link mynjgov.com. They pick your town, or type what they need and their address picks the town. GovPilot builds and runs the portal. It is not the State's website.
How do residents sign in?
There is no password. Residents enter their email and get a six-digit code that works for 10 minutes. Google or Apple sign-in works where it is set up, and a passkey can be added later in account settings.
Does one account work in other towns?
Drafts, past applications and saved properties follow the account to every participating New Jersey town.
Is there a fee to apply or track online?
Residents pay your town's own fees from your fee schedule, online, through the card processor your town already uses. They get an email receipt when they pay.
How do residents follow an application?
The tracker follows your workflow and your custom statuses. Residents get an email when you receive the application. There is no email on each status change yet, so residents check My Applications.
What if a resident has no internet access?
Residents can apply at your municipal building during business hours, the same way they do today. Questions about an application, a fee or a rule still go to your town.
What changes for our staff?
Applications arrive in GovPilot, or in SDL Desktop, as they do today. Forms, workflows, fees and statuses stay the same. There is no data migration, no downtime and no required training.
Do we rebuild our forms?
The portal reads each form from your GovPilot account, so the questions, rules and words stay your own. Fix one unclear line and residents see the fix on their next visit.
When does filing turn on for our town?
Until filing is on for your town, a submit files nothing, and the page says so. You can test your own forms end to end, and no records land in your live account. GovPilot towns go first. SDL towns follow in phases.
What happens to our current online links?
Your old online form links and the SDL Portal keep working. You decide when to point your website to mynjgov.com.
What should we do this month?
Check that your name, seal, county and website are right. Tell your CSM which services are missing. Try your forms in the guided chat and send us any line that reads oddly. When filing is on, use this toolkit to tell your residents.
Who answers which questions?
Your town answers questions about an application, a fee or a rule. GovPilot support helps with sign-in and accounts at support@govpilot.com. Your CSM handles training material, missing services and your filing date.