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Accessibility Statement

GovPilot Effective Date: April 7, 2026 Last Reviewed: April 7, 2026

Our Commitment to Accessibility

GovPilot is committed to ensuring that its digital platform and online content are accessible to all users, including individuals with disabilities. As a provider of government management software serving local governments across the United States, we recognize our responsibility to uphold inclusive digital access. We strive to meet the requirements of the Web Content Accessibility Guidelines (WCAG) 2.1, Level AA, as developed by the World Wide Web Consortium (W3C), and in alignment with Title II of the Americans with Disabilities Act (ADA), including the U.S. Department of Justice final rule published April 24, 2024.

Standards We Follow

The GovPilot platform is designed and maintained to conform to WCAG 2.1 Level AA. These guidelines are organized around four core principles — that web content must be:

  • Perceivable – Information and user interface components are presented in ways that all users can perceive, including text alternatives for non-text content, captions for multimedia, and sufficient color contrast.
  • Operable – All functionality is accessible via keyboard, users are given enough time to interact with content, and navigation is clear and consistent.
  • Understandable – Content is readable, pages behave in predictable ways, and users are assisted in avoiding and correcting input errors.
  • Robust – Content is compatible with current and future assistive technologies, including screen readers and voice input tools.

Scope

This accessibility statement applies to all web content and digital services provided through the GovPilot platform, located at www.govpilot.com, including:

  • Online forms and permit applications
  • Constituent service portals and resident-facing modules
  • The GovAlert and GovInspect mobile applications
  • GIS mapping tools and public-facing data displays
  • Government staff dashboards and administrative interfaces

Exceptions

Certain content may not yet fully conform to WCAG 2.1 AA. Recognized exceptions under the ADA Title II final rule include:

  • Archived content – Documents or web pages created before our compliance date that are not updated and are maintained solely for historical reference.
  • Pre-existing documents – Agendas, meeting minutes, and similar documents created before the compliance deadline that have not been modified.
  • Third-party content – Content posted by third parties not acting at GovPilot's direction (e.g., public comments or externally hosted embeds).
  • Individualized documents – Password-protected, personalized documents such as individual resident account statements.

We are actively working to bring all content into compliance and will update this statement as progress is made.

Assistive Technology Support

The GovPilot platform is designed to be compatible with commonly used assistive technologies, including:

  • Screen readers (e.g., NVDA, JAWS, VoiceOver)
  • Screen magnification software
  • Voice recognition and speech input tools
  • Keyboard-only navigation

Known Accessibility Issues

We are continuously auditing and improving the accessibility of our platform. If you encounter any barriers while using GovPilot, we encourage you to contact us using the information below so we can address the issue promptly.

Feedback and Contact Information

GovPilot welcomes feedback on the accessibility of our platform. If you experience accessibility barriers, require content in an alternative format, or have questions about our accessibility efforts, please contact us:

GovPilot – Accessibility Support 📧 Email: info@govpilot.com 📞 Phone: (888) 711-3399 🏢 Address: 990 Cedarbridge Ave, Suite B7-363, Brick, NJ 08723 🌐 Website: www.govpilot.com/contact 🕐 Response Time: We aim to respond to accessibility inquiries within 2 business days.

Formal Complaint / Grievance Process

If you are not satisfied with our response to an accessibility concern, you may file a complaint with:

U.S. Department of Justice – Civil Rights Division Website: www.ada.gov Phone: 1-800-514-0301 (Voice) | 1-833-610-1264 (TTY)

Ongoing Efforts

GovPilot treats digital accessibility as an ongoing organizational priority. Our efforts include:

  • Regular accessibility audits of platform features and web content
  • Staff training on developing and maintaining accessible digital content
  • Incorporating accessibility standards into product development and design workflows
  • Monitoring updates to WCAG standards and applicable federal and state regulations

Technical Information

  • Conformance Status: Partially conforms to WCAG 2.1 Level AA (update to "fully conforms" once verified through audit)
  • Technology Used: HTML, CSS, JavaScript; cloud-based platform hosted on Microsoft Azure
  • Testing Methods: Automated scanning tools and manual testing with assistive technologies

This statement was prepared in accordance with WCAG 2.1 Level AA and the ADA Title II final rule (April 24, 2024). It will be reviewed and updated annually or as significant platform changes are made.

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