GOVERNMENT SOFTWARE

Why Government Software?

In a democracy, it is crucial that government is attuned to the opinions and desires of the people. The people have spoken and they want Amazon Prime. They want Blue Apron. The people want what they want, when they want it and they expect to be able to track its delivery route.

A growing number of local government adminsitrations are wisely providing constituent services in a manner that matches today's standard of immediacy, transparency and efficiency.

Residents aren't the only ones who benefit when their district adopts high quality government software. Municipal and county clerks, business administrators, Code Enforcement agents, Public Works personnel and local government employees across a multitude of departments enjoy:

• Drastically improved productivity with automation.
• Access to information 24/7 from anywhere, in real time.
• A significant reduction in call volume and walk-ins.
• Centralized departmental data.
• The realization of untapped revenue potential.

Below, excerpts of real quotes and case studies illustrate the unique value government software holds for each role.

The Clerks' Department: How Government Software Helps this Municipal and County Nexus Navigate All Tasks

A survey of hundreds of local government employees finds that applications, licenses and permits are the #1 service requested by residents. Requests for government information are a close second. No one knows this better than the clerk, who must ensure documents are complete, payment is received, approval or denial is issued and information is disclosed—all while fielding phone calls and dealing with unannounced walk-ins from residents demanding status updates.

It doesn't have to be this way.

Counties and municipalities are increasingly using digital application/request forms, which sit on the municipal or county website 24/7, for residents to complete at their convenience, via virtually any device. Mandatory form fields ensure that all relevant data as well as payment information has been provided before the form enters an automated workflow that triggers status updates to all parties involved.

"I love, love, love GovPilot's Open Records module. The process is easier for me and best for constituents. They know the timeline and are kept informed."

-LaShawn Barber, Municipal Clerk, Tabernacle, NJ

Clerks obtain the whole story (and payment!) in one paper-free submission, which helps them enjoy:

• A 90% reduction in phone calls regarding Open Records Requests
• An 100% drop in improperly/illegibly completed Dog License application forms
• 80% faster Zoning Permit-related data entry
• An extra 2 hours per day formerly spent responding to resident-submitted concerns
• A 75% decline in time spent communicating with requestors/other departments regarding the Certificate of Continued Occupancy inspection and issuance process

...& other valuable benefits!

"The Dog License module has cut the line [of applicants ] down the hall disrupting business and has saved employees and constituents so much time!"

-Anne Marie Friscia, RMC/Municipal Clerk, Union Beach, NJ

Ensure Everything is Up to Code with Up-to-Date Government Software

From their priorities to their job performance,Code Enforcement officers play a highly visible role in the community. Code Enforcement software empowers members of this integral department to stay ontop of the issues important to residents, schedule inspections, retain and leverage data entered into tablets from the field and publicize progress.

"Helpful for record keeping and tracking."

-Brian Dyer, Code Enforcement Agent, Raleigh, NC

Current Code Enforcement software offerings include:

• A digital Report a Concern form, which collects non-emergency complaints through the county or municipal website and enters them into an automated workflow to cut down on call volume.
• The GovAlert mobile app, which allows constituents to craft a comprehensive a non-emergency concern report (complete with images!) and route it to the appropriate official in the time it takes to send a text message.
• The ability for Code Enforcement staff to instantaneously allocate tasks and schedule inspections, which eliminates communication bottlenecks for peak efficiency.
• Mobile compatibility that allows inspectors to record notes on property blight, potholes and other local issues in their tablet, on site, saving them from performing the time-consuming task of redundant data entry.
• A cloud-based server accessible to all employees involved, where records of violations and other actvity are anchored to the property.
• An automated workflow that pushes emails and texts containing status updates to all project stakeholders.
• A public-facing geographic information system (GIS) map, where the Code Enforcement department can customize layers to illustrate progress.

"If there were a 6-star rating, GovPilot would get it."

-Meg Whipple, Code Enforcement Administrative Assistant, Manasquan, NJ

More Real Tag, Less Phone Tag

There are few things more rewarding than watching residents come together for a sports game, festival, or other community event. Parks and Recreation software ensures that all events are well-organized and safe for maximum fun.

Parks and Recreation software means more party and less planning for all involved! Local event planners can easily reserve a field, apply for a block party permit and more through the digital form located on the district's official website.

Automated workflows boasting inspection scheduling capabilities help Parks and Recreation staff expedite event preparation and guarantee that all details are accounted for.

Help the Department of Public Works Work More Efficiently

Tip of the hard hat to Public Works professionals! These government officials perform a valuable function and provide valuable feedback that continues to shape the development of Public Works software.

"I have saved so much time and paperwork."

-Gregory Ley, DPW Superintendent, Haddonfield, NJ

Solutions to DPW employees' common pain points come in the form of:

• Automated Workflows Custom workflows automatically assign work orders, schedule maintenance and otherwise keep DPW operations running on schedule.
• Mobile Capabilities
• A large portion of a DPW member’s job is done onsite. Public Works software is compatible with tablets and smartphones, so that workers can make the most of their time in the field. They can enter data on location and access it via desktop upon their return to the office. Cloud-based software means that data travels with users!

• GIS
• Public Works staff can update an interactive, public-facing map to reflect projects like road pavement and park renovation that may require residents to seek an alternate route or plan.

A Bird's Eye View for Hands-On Leadership

Today's government software offers city/county managers, business administrators and others in a leadership position insight into the performance of all local government departments.

Upon login, city/county managers/business administrators see a dashboard featuring a custom arrangement of color-coded tiles that grant them access to project status and employee productivity.

Know it all.

When clicked, each tile opens a different view. Managers/administrators can arrange and add an unlimited number of tiles with unparalleled ease. Users never have to worry that their changes are unsaved. The dashboard automatically updates each minute. If that isn’t fast enough, users simply click “home” to prompt an update.

A Winning Platform

Roosevelt's Fireside Chats. Kennedy's on-screen charisma. Obama's mastery of social media. The public remembers and reveres elected officials who leverage the latest technology to connect with them in intimate, innovative ways.

"I have saved so much time and paperwork."

-Gregory Ley, DPW Superintendent, Haddonfield, NJ

Kiss babies, shake hands, then shake things up.

Convenient digital forms, transparent automated workflows and swift project turnaround bring civic engagement into the smartphone era.