From November 18 - 21, over 17,000 attendees and 1,000 exhibitors gathered in Atlantic City, NJ for the largest municipal conference in the country - the New Jersey League of Municipalities - to share ideas, learn from one another, and demo products ranging from heavy duty vehicles to sophisticated SaaS products.
For GovPilot, the conference represented a chance to connect with our clients from municipalities across the state of New Jersey, and introduce our products for the first time, to others. With more than 125 breakout educational sessions, the conference was also a valuable opportunity for the GovPilot team to better understand the myriad of issues and challenges that New Jersey cities and townships navigate every day, as well as their attendant solutions.
During the conference GovPilot’s CEO, Michael Bonner and Vice President, James Delmonico led a breakout session designed to inform municipal leaders of the efficiencies that can be realized through the deployment of a unified platform. These include access to cross-departmental data in real-time, a sharp decrease in walk-ins and call volume, and convenience for constituents. Joining Michael and James, were GovPilot’s Chief of Security, Jason DeLuc, who addressed questions and concerns about cyber threats facing local governments, and Atlantic City’s IT Director, Patrick Quinlan. Patrick discussed his experience with the platform and the benefits that Atlantic City has seen from its recent deployment of GovPilot, including real-time cross-departmental data sharing.
On the show floor we were thrilled to speak with representatives from clients including Atlantic City, Lodi, South Orange, and Trenton, who shared with us their experiences and successes in implementing GovPilot. We were especially proud to hear from our newest clients that their municipal employees have found the platform intuitive and impactful from day one, making onboarding a convenient, straightforward process.
We were also proud to receive terrific feedback on our recently launched 24/7 live chat support directly via the GovPilot platform. This feature has enabled users to work directly with our support team in real-time to solve problems and deploy the platform to its full potential. Our interactions at the show also revealed a number of trends bearing attention moving forward, among them:
- Cyber security is paramount - According to a recent CNN report, over the last 10 months, 140 local governments, police stations and hospitals have been held hostage by ransomware attacks. In early 2020, GovPilot will be rolling out a new suite of offerings and services for local governments to help them address this persistent threat.
- Efficiency is critical - A 2018 report from the Center for State & Local Government Excellence, showed that retirements and early retirements are on the rise across 44% of state and local governments. A number of clients and prospective clients have affirmed to us the clear need to generate maximum efficiency across departments - a core feature of the GovPilot platform.
- Secure Record Retention is vital - With OPRA requests on the rise, it is essential that municipalities ensure records are maintained, and organized on secure, searchable platforms. Given the ever-present cyber security threat, municipalities that contract with third party vendors for their records storage should be sure to ask questions about their vendors’ security program.
In the coming months, GovPilot will continue to expand on these subjects with an eye toward providing useful data, best-practices, and insights in this space. As always, please reach out to us directly with questions or comments. We’d love to hear from you!